Current Issue : October - December Volume : 2014 Issue Number : 4 Articles : 6 Articles
Engineering asset maintenance practices rely on access to information and team expertise from different locations. Many engineering asset organisations have several interdependent departments and sub-systems that collaborate on various productions and maintenance. Maintenance personnel in the form of individual and/or teams communicate, coordinate, integrate and distribute tasks as integrated high-level maintenance comprising multiple sub-systems requires the collaboration of many stakeholders including multiple systems and departments. Collaboration using computerise maintenance information systems can generate a strategy to enhance operational effectiveness, even to adding budget, particularly if internal and external collaboration plays a major role within maintenance departments. Several of specialised technical, operational and administrative systems have been invested by engineering asset organisations to enhancing their asset management and maintenance systems, however there is no common ground among engineering asset organisations about what are collaborative maintenance are required for adoption/implementation. The lack of systematic approach, together with the lack of specific requirements to implement mobile collaborative maintenance requests a comprehensive framework for guiding engineering organisation to implement of new mobile technologies that meet all maintenance collaboration requirements. This research proposes to build an appropriate mobile collaboration framework based on Delphi and Case Study investigation. This framework is concerned with adopting and implementing new mobile technologies that meet all maintenance collaboration requirements, where organizations can expand the existing technology they are using....
Successful implementation of Information and Communication Technology for development requires a sound understanding of the implementation-context. Interestingly, limited knowledge is available regarding issues potential to facilitate or challenge ICT4D implementation in developing countries. This study aims at establishing such issues in a framework of a developing country like Tanzania. A grounded approach was used for this study. The researcher establishes that, in the Tanzanian context, issues that facilitate ICT4D include affordability, availability of domesticable technologies, supportive social infrastructure and government commitment to ICT initiatives. The key challenges of ICT4D in the country include inadequate connectivity, inadequate content quality, unsupportive organisational issues and people-related issues. Accordingly, the researcher proposes a new view that shows challenges and facilitators are not static. The researcher argues that successful implementation of ICT4D in Tanzania is possible if issues established in this study are influenced in a continuum of adequacy from low to high. Thus, efforts need to be made to address the identified challenges, exploit and advancing facilitators and maintain them on the high-side of the continuum of adequacy....
The research study was about the quality of service and customer satisfaction in mashad carpet company where the definitions of both the independent and the dependent variables were discussed. The purpose of the study was to analyze whether quality services are provided in this company and how it has influenced customer satisfaction. The objectives of the study were to find out the factors influencing quality services in mashad carpet company, to determine the features and the level of customer satisfaction, to examine the relationship between quality services and customer satisfaction in mashad carpet company. A combination of both descriptive and quantitative research design was used and to a lesser extent qualitative research design was used. The targeted study population was 60 and 52 respondents were chosen using both purposive and simple random sampling. Self administered questionnaires were used to collect data and analyzed using frequency tables and SPSS Packages. The findings indicated that there are factors that influence quality services in mashad carpet company. The findings further revealed that there is a positive relationship between quality service and customer satisfaction....
Although the literature about association between relationship marketing key elements and relationship value concept in Business to Business (B to B) context is condensed, it remains fairly fragmented. An empirical validation of a model presenting the impact of the first concept on the second one was conducted through a survey considering 292 purchasing managers of the electronic subcontracting sector in France. This research presents a contribution since it suggests ways of improvement for researchers and managers seeking to improve the value of relationships in B to B context...
The Australian Defence Force and industry are\nundergoing significant changes in the way they work\ntogether in capability enhancement programs. There\nare capability gaps in maintaining and supporting\ncurrent obligations during major asset acquisition,\nwhich has migrated into the front line of Royal Air\nForce Fighter Groups as a new capability. This paper\nexamines a steady state support solution and argues\nthat in order to interchange from one support solution\nto a new architecture there must be a period for\ntransition, which may need its own interim business\nmodel and operational service. A preliminary study of\nseveral existing support solutions reveals the generic\nelements that need to be parameterized and traced\nthrough the support system architecture trajectory....
Service quality, switching barriers and brand image are the major antecedents of customer loyalty and loyal customers may buy more and accept higher prices. Based on the theoretical model, a comprehensive set of hypotheses were formulated and a methodology for testing them was outlined. These hypotheses were tested empirically by questionnaires to demonstrate the applicability of the theoretical model. The results indicate that service quality, switching barriers, and brand image are separate constructs that combine to determine the loyalty, with service quality and switching barriers exerting a stronger influence than brand image. Finally hypotheses H1, H2 were supported, while hypothesis H3 was rejected....
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